Case Studies

01   Client Overview

• Client is a Financial Services (Auto lending) company headquartered out of Texas.

02   Client Challenges

• Not able to attract the right Collections talent in the local market.
• Supply chain disruptions boosting inflation, adding pressure on margins and driving the need to look for further cost reduction.
• Competition from large businesses that address the talent shortage with higher pay, attractive incentives and benefits.

03   Extuent Solution

• Our platform matched and shared profiles of highly skilled collections professionals from the Philippines with one-way video interviews.
• Client reviewed the one-way video interviews and shortlisted candidates for live interviews.
• Post live interview, client made the final selection, and our platform took care of the rest.

04   Results

• Within 14 days, we created an 8-member remote collections team for the client.
• $500K+ annualized savings (offshore vs. onshore cost).
• 30% improvement in service levels.
• 40% increase in overall dollars collected for the first month.

01   Client Overview

• Client is a Wellness company headquartered out of Florida with over 2,500 employees.

02   Client Challenges

• Challenges in attracting the right talent in the local market across IT, Finance & Accounts, HR, Training & Development, SOX Compliance, and Pricing.
• Supply chain disruptions boosting inflation, adding pressure on margins and driving the need for cost reduction.
• Competition from large businesses with higher pay, attractive incentives and benefits.

03   Extuent Solution

• Client utilized Extuent’s platform to connect with highly skilled professionals from the Philippines & India.
• Client reviewed digital interviews and shortlisted candidates.
• Post live interview, client made the final selection, and our platform took care of the rest.

04   Results

• Within 30 days, we created an 18+ member remote team.
• $1.25M+ annualized savings.
• Improved service levels and higher quality of work from the remote team.

01   Client Overview

• Our client, a car wash company headquartered in Tennessee, boasts over 1,000 employees and 75+ locations across the USA. Despite their extensive operations, they faced significant challenges in maintaining optimal staffing levels and efficiency.

02   Client Challenges

• Talent Attraction: Difficulty in attracting qualified candidates for roles such as Customer Service Representatives, Finance & Accounts, and Human Resources.
• Supply Chain Disruptions: Rising inflation and supply chain issues increased pressure on margins, necessitating cost reduction.
• Competitive Market: Larger businesses with higher pay and attractive incentives made it challenging to secure top talent.

03   Extuent Solution

To address these challenges, the client leveraged Extuent’s innovative platform to connect with highly skilled professionals from the Philippines and India. Here’s how we did it:

• Connecting with Talent: The client accessed a pool of skilled professionals via Extuent’s platform.
• Efficient Screening: The client reviewed digital interviews and shortlisted the best candidates.
• Seamless Integration: After live interviews, the client made their final selections, and Extuent managed the onboarding process.

04   Results

In just 14 days, Extuent helped the client build a 10-member remote team, streamlining functions from customer service to human resources and finance & accounts. The benefits were substantial:

• Cost Savings: Achieved $750K+ in annualized savings with the remote team.
• Improved Service Levels: The client experienced enhanced service levels and higher quality work from the remote team.

01   Client Overview

• Our client, an alternative medicine company specializing in cannabis, is headquartered in Florida. Despite their size and scope, they faced significant challenges in maintaining efficient staffing.

02   Client Challenges

• Talent Attraction: Difficulty in finding qualified candidates for critical roles such as Information Technology, Finance & Accounts, Human Resources, Training & Development, SOX Compliance, and Pricing.
• Supply Chain Disruptions: Rising inflation and supply chain issues increased pressure on margins, necessitating cost reduction.
• Competitive Market: Larger businesses with higher pay and attractive incentives made it challenging to secure top talent.

03   Extuent Solution

To address these challenges, the client turned to Extuent’s innovative platform, which connects businesses with highly skilled professionals from the Philippines and India. Here’s how we assisted:

• Connecting with Talent: The client accessed a pool of skilled professionals via Extuent’s platform.
• Efficient Screening: The client reviewed digital interviews and shortlisted the best candidates.
• Seamless Integration: After live interviews, the client made their final selections, and Extuent managed the onboarding process.

04   Results

In just 14 days, Extuent helped the client build a 7-member remote team, addressing critical business functions. The benefits were substantial:

• Cost Savings: Achieved $450K+ in annualized savings with the remote team.
• Improved Service Levels: The client experienced enhanced service levels and higher quality work from the remote team.